Refund policy

7: Right of withdrawal 

These terms only apply for a Customer who buys online from this e-commerce website as a consumer.  Companies cannot execute a right of withdrawal.
1 for goods type STD (standard)
The Customer has the right to revoke the agreement for garments of type STD (standard) within a period of 14 calendar days without giving any reason. The withdrawal period expires 14 calendar days after the day on which the Customer or a third party designated by the Customer, who is not the carrier, is physically in possession of the good.
In order to exercise the right of withdrawal, the Customer must inform Godfried Vanden Daele Molenstraat 30 8720 Wakken in Belgium or by telephone +32 496 362 906 or by mail contact@godfrieds.com through an unambiguous statement of his decision to withdraw from the contract. The Customer can use the attached model withdrawal form for this purpose but is not obliged to do so.

2 for goods of the type MTM , made to measure or CSTD and CMTM,  customized, are made according to the sizes and/or wishes of the customer, the normal right of withdrawal does not apply.However, if the customer is not satisfied with the result, the article of clothing can be sent in writing to Godfried Vanden Daele Molenstraat 30 8720 Wakken Belgium or by phone +32 496 362 906 or by mail contact@godfrieds.com via an unequivocal statement of his griefs.Godfried's will accept the return of the garment 1 time, shipment at the expense of the customer, and Godfrieds will attempt to make the garment according to the wishes of the customer,if  there is after this attempt still no satisfaction with the customer then the money is refunded after the return of the garment back at the expense of the customer. However, it is so that only customized problems and personalization problems are eligible, general aspects such as look, aspect and feel of the garment or fabric or used materials or finishes are not eligible and therefore no right of withdrawal applies.

Godfrieds will not accept returns of garments washed by the customer, only garments that are still in the state as they have been delivered by Godfrieds will be accepted to return.In order to comply with the withdrawal period (point 1 STD) or the return of (item 2 MTM CSTD CMTM), the Customer must send his notice concerning his exercise of the right of withdrawal before the withdrawal period has expired.
The Customer must return the goods without delay, but in any case no later than 14 calendar days after the day on which he has notified his decision to cancel the agreement to Godfrieds, or hand it over to Godfried Vanden Daele Molenstraat 30 8720 Wakken Belgium. The Customer is on time if he returns the goods before the period of 14 calendar days has expired.The direct costs of returning the goods are at the expense of the Customer.If the returned product is reduced in value in any way, Godfrieds reserves the right to hold the Customer liable and demand compensation for any value reduction of the goods resulting from the Customer's use of the goods. Only items that are in the original packaging, together with all accessories, instructions for use and invoice or proof of purchase can be taken back.If the Customer cancels the agreement, Godfrieds will refund all payments received by the Customer, including standard delivery costs, to the Customer up to that time within a maximum of 14 calendar days after Godfrieds has been informed of the Customer's decision to use the right of withdrawal.  Godfrieds can wait for the refund until he has received all goods back, or until the Customer has shown that he has returned the goods, whichever comes first.Any additional costs resulting from the Customer's choice for a different delivery method than the cheapest standard delivery offered by Godfrieds will not be refunded.Godfrieds will refund the Customer with the same payment method with which the Customer has performed the original transaction unless the Customer has explicitly agreed otherwise; in any case, the Customer will not be charged for such reimbursement.