Shipping policy

5: Processing Orders and Delivery

After payment, the system generates an order number and a confirmation email is sent to the customer.
After this payment, we start the production of the clothing that we normally send to the customer within 7 working days. If due to lack of raw materials, or other factors that may affect our delivery period, the delivery period will not be met, we will inform the customer of this, under no circumstances will the customer be able to demand compensation for this, if Godfrieds so wishes he can cancel the purchase and refund the already paid price.
For all our shipments we use the services of Bpost where the customer has a choice from their (Bpost) package of delivery options, the follow-up of the shipment can also be followed on the Bpost website. As mentioned before, the shipping costs are included in the price . The delivery times are therefore according to these as handled by Bpost.

🌍 Deliveries outside the European Union — Norway, Switzerland and the United Kingdom

Our prices include shipping costs but exclude local import duties and taxes.

When your order crosses the border, the customs authority of your country may charge import duties and/or local taxes. These costs are entirely the responsibility of the recipient and are collected by the carrier or customs upon delivery — Godfrieds has no control over these charges and cannot estimate them in advance.

By placing an order from Norway, Switzerland or the United Kingdom, you accept that any import duties and taxes are your responsibility. Orders refused at customs due to non-payment of these charges cannot be refunded.

Would you like to know more about potential costs in your country? Please contact your local customs authority before placing your order.

Any visible damage and/or qualitative deficiency of an article or other defects in the delivery must be reported to Godfrieds immediately by the Customer.
Because we work with Raw unwashed denim, it is possible that these garments will bleed off color (crocking), especially on light colored surfaces. Godfrieds can under no circumstances be held responsible for any damage caused by this.
The risk of loss or damage passes to the Customer from the moment he (or a third party designated by him, which is not the carrier) has received the goods physically. However, the risk already passes to the Customer upon delivery to the carrier, if the carrier of the Customer has been instructed to transport the goods and this choice was not offered by  Godfrieds.